Crédit Agricole Assurances, Europ Assistance and BCA Expertise have launched, with the methodological support of the Louis Bachelier Institute, an ambitious and unprecedented study aimed at mapping the CO2 emissions generated by the automobile claims management process and identifying and measuring avenues for reduction. Other key players in the sector have joined the process and shared their vision and data: AkzoNobel for paint solutions, Back2car from Alliance Automotive Group in the field of parts from the circular economy, the network of approved garages Assercar and Valeo, an equipment manufacturer involved in remanufacturing.
This multi-stakeholder collaboration made it possible to have representative data sets and thus to be able to carry out the measurement across the entire value chain based on a rigorous methodology.
This unprecedented exercise demonstrates the sector’s mobilization to better understand its carbon footprint and its desire to act by proposing a measurement methodology and concrete avenues for reducing CO2 emissions.
The study highlights that the complete process of managing a car accident claim, from assistance to the end of the vehicle’s life, emits an average of 146 kg of CO2eq.
The results obtained highlight three main items contributing to emissions: the provision of replacement vehicles – delivered by assistance companies and garages, painting and vehicle refurbishment.
The development of a robust methodology and the approach chosen also make it possible to explore avenues for improvement for the sector, such as the increased use of parts from the circular economy (Piec) and remanufacturing.
The study suggests that adopting all of the identified levers could reduce CO2 emissions by around 22% per claim handled.
Guillaume Oreckin, CEO of Pacifica and Deputy CEO of Crédit Agricole Assurances, said:
“As a responsible insurer, our duty is to participate in the common effort to move towards a less carbon-intensive economy. This is why we initiated this unprecedented study to highlight the areas with a high environmental impact in automobile claims management and the levers to reduce them. Our role as an insurer allows us to influence the entire value chain and create new synergies with the various players in the automobile industry to anchor the most virtuous practices from an environmental point of view.”
Nicolas Sinz, President of Europ Assistance France, adds:
“Without compromising on our mission to help our customers in distress situations with the highest standards of quality of service, assistance has a role to play in rethinking the way to organize the continuation of customer mobility following an accident, for example, by prioritizing the provision of electric or hybrid replacement vehicles, and by offering alternative low-carbon mobility solutions. This involves working with our insurance partners to define the guarantees offered in line with customer expectations, and with our service provider networks to move forward together on the path to their energy transition.”
“As automotive experts, a trusted third-party profession in the automotive after-sales sector, concerned in its DNA with the general interest, we aim to contribute to accessible, safe, and sustainable mobility by promoting in particular the most virtuous repair and support practices for motorists, both socially and environmentally. Our involvement through this approach is naturally part of this perspective of aligning stakeholders within the framework of a shared roadmap in favor of the decarbonization of the sector,” emphasizes Jean Prévost, President of BCA Expertise.
For Jean-Michel Beacco, General Delegate of the Louis Bachelier Institute:
“The involvement of multiple stakeholders in claims management in this ambitious project has provided access to new data, allowing a better understanding of the reality of emissions from this sector. This publication is an important milestone that will facilitate the implementation of targeted decarbonization actions and highlights future priority work.”
This partnership highlights the positive role of current regulations, which encourage companies to reduce their ecological impact. Through this collaboration, the study partners are committed to decarbonizing the sector. Their approach demonstrates a desire to respond responsibly to environmental issues and paves the way for the transition of claims management.
About Crédit Agricole Assurances: Crédit Agricole Assurances, the leading insurer in France, is the company of the Crédit Agricole group that brings together all the insurance businesses of Crédit Agricole SA. Crédit Agricole Assurances offers a range of products and services in savings, retirement, health, life insurance and property insurance. They are distributed by the banks of the Crédit Agricole group in France and in 9 countries worldwide, and are aimed at individual, professional, agricultural and business customers. Crédit Agricole Assurances has 5,800 employees. Its turnover (“non GAAP”) at the end of 2023 amounts to 37.2 billion euros.
About BCA Expertise: BCA Expertise carries out automotive appraisals in many areas such as bodywork or mechanical damage on all equipment, total loss management, vehicle restitution, etc. With nearly 1,500 employees including more than 650 Experts, 450 Customer Advisors and 60 technicians, BCA Expertise benefits from 70 years of experience and is the French leader in automotive appraisals. Every day, 5,000 missions are handled by the teams, bringing the annual volume of appraisals to more than 1 million. BCA Expertise is established throughout France, including the French overseas departments and territories, through 58 Appraisal Units and 16 Customer Service Units. The head office is located in Asnières sur Seine and has 150 employees.
About the Louis Bachelier Institute: The Louis Bachelier Institute (ILB) is an association under the 1901 law, created in 2008, under the impetus of the General Directorate of the Treasury and the Caisse des Dépôts et Consignations.
Its activities aim to engage academics, businesses, and public authorities in research programs in economics and finance, which are notably promoted in scientific events and other exchange forums. One of its main objectives is to find solutions in a world in strong turbulence, with a focus on four societal transitions: environmental, digital, demographic, and financial.
www.institutlouisbachelier.org
Source – institutlouisbachelier.org
