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Simplifying the Claims Process with Recycled Parts

Auto Part Search simplifies the insurance claims and repair process by giving adjusters and repairers a faster way to find, quote and order recycled OEM parts. By connecting sourcing, quoting and purchasing in one platform, URG helps reduce delays, improve parts-matching confidence and make recycled components easier to specify in everyday repairs.

Kristi Werner, CEO of United Recyclers Group, discussing Auto Part Search and recycled OEM parts.
Kristi Werner

Kristi Werner, CEO of United Recyclers Group (URG), explains how URG’s Auto Part Search is helping insurers, adjusters and repairers simplify the claims process by making recycled OEM parts easier to find, quote and order. She looks at how the platform connects the repair workflow, reduces sourcing delays and gives users greater confidence when specifying recycled parts.

URG’s online marketplace, Auto Part Search, doesn’t just simplify purchasing; it helps simplify the insurance claims and repair process.

Auto Part Search provides insurers with a seamless backup solution when preparing estimates in estimating platforms where the right recycled OEM parts can’t be located.

Traditionally, this has meant multiple phone calls, searching numerous websites and manually sourcing parts, creating delays for adjusters, repairers and ultimately the customer.

Auto Part Search helps bridge that gap.

Adjusters can now create a recycled OEM parts quote within Auto Part Search for parts they couldn’t find in their estimating software. The repair shop is automatically notified, can review the recommended parts, and seamlessly convert the quote into an order through the same platform, transforming what was once a fragmented, manual process into a connected online workflow.

Importantly, Auto Part Search is completely free for insurers, adjusters and repairers to create an account and use, removing another barrier to adopting recycled OEM parts within the repair process.

The platform gives adjusters greater confidence when specifying recycled OEM parts. Enhanced VIN decoding automatically filters out incompatible options, reducing the risk of selecting the wrong part, while advanced search filters allow users to quickly narrow results by mileage, color, vehicle year, part grade and more to find the exact part required.

Features such as real-time inventory, detailed imagery, warranty information, transparent pricing and streamlined purchasing provide insurers and repairers with a clear understanding of exactly what the repair shop will pay, whether the part is delivered or collected in person.

Adjusters can build customized profiles, create quoting rules, and upload preferred repair shops, making the quoting process faster, more consistent, and easier to manage across multiple claims.

Auto Part Search exclusively connects buyers with professional automotive recyclers within the United Recyclers Group (URG) network. As one of North America’s most trusted organizations in the automotive recycling industry, URG has spent decades supporting recyclers through technology, education, data standards and continuous improvement. This gives insurers and repairers confidence that they’re sourcing quality recycled OEM parts from experienced businesses committed to industry best practices, high-quality standards and environmental responsibility.

Rather than simply launching another parts marketplace, Auto Part Search reflects URG’s commitment to working collaboratively across the entire repair ecosystem.

Developed with direct feedback from automotive recyclers and continually refined alongside mechanics, collision repair facilities, insurers and other industry partners, the platform has been built to solve real-world challenges, not just for recyclers, but for everyone involved in the repair process.

The result is a more connected, efficient workflow that benefits insurers, repairers and recyclers alike, making recycled OEM parts more accessible, more trusted and easier to integrate into everyday repairs.

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